Policies & Procedures
1485 Civic Ct, Suite 1500 Concord, CA 94520
Phone: 925-940-0401
Program Administrator / Primary Instructor: Edgar Giron, LVN
Program Director: April Giron, RN, BSN
Mission Statement
East Bay CNA Academy is committed to providing high quality, affordable, and compliant nurse assistant training that prepares students for successful employment in the healthcare field.
VISION STATEMENT
To become a leading CNA training program in Contra Costa County known for excellence in education, strong clinical preparation, and high student success rates.
PURPOSE
This manual establishes the policies and procedures governing the operation of East Bay CNA Academy’s Nurse Assistant Training Program (NATP) in compliance with California Department of Public Health (CDPH) regulations.
PROGRAM STRUCTURE
The program consists of:
• 160 total hours
• 60 hours of theory and skills lab
• 100 hours of supervised clinical training Instruction includes classroom lecture, skills lab practice, and clinical training at an approved skilled nursing facility.
ORGANIZATIONAL STRUCTURE
The program is managed by: Program Director (RN):
• Oversees program compliance
• Supervises clinical training
• Ensures curriculum meets CDPH standards
Program Administrator / Instructor (LVN):
• Provides classroom and skills instruction
• Maintains student records
• Manages daily operations
Additional staff may be utilized as needed.
ADMISSIONS REQUIREMENTS
Applicants must:
• Be at least 16 years of age
• Provide valid government-issued identification
• Complete enrollment agreement
• Submit health clearance including physical exam and TB screening
• Provide immunization records (as required by clinical sites)
• Complete Live Scan background check if required
• Obtain BLS/CPR certification prior to clinical training
ADMISSIONS PROCEDURE
The school shall:
Provide program information to prospective students
Verify eligibility requirements
Collect completed enrollment documents
Maintain student records in secure files
TUITION, FEES, AND REFUND POLICY
• Tuition for the program is set by the school and disclosed prior to enrollment
• Fees may include registration and student supply package
REFUND POLICY:
• Refunds shall be issued according to enrollment agreement terms
• Tuition may be prorated based on hours completed
• Administrative fees may be non-refundable
ATTENDANCE POLICY
• Attendance is mandatory for all scheduled hours
• Students must complete all 160 hours
• Absences may require make-up hours
• Excessive absences may result in dismissal
TARDINESS POLICY
• Students arriving late may be marked tardy
• Repeated tardiness may result in disciplinary action
MAKE-UP POLICY
• Make-up hours must be approved by the instructor
• Students must complete missed hours before program completion
• Clinical make-up must meet CDPH requirements
GRADING AND PROGRESSION POLICY
• Students must successfully complete all theory, skills, and clinical requirements
• Skills must be passed using competency checklists
• Students must demonstrate readiness before clinical participation
STUDENT RECORDS POLICY
The school maintains:
• Enrollment agreements
• Attendance records
• Skills checklists
• Exam results
• Clinical evaluations
RECORD RETENTION POLICY
Student records shall be retained for a minimum of four (4) years or as required by CDPH. Records shall be:
• Stored securely
• Protected from unauthorized access
• Available for inspection upon request
INSTRUCTIONAL METHODS
Instruction includes:
• Lecture and discussion
• Demonstration and return demonstration
• Skills lab practice
• Clinical supervision
SKILLS COMPETENCY EVALUATION
• Students must complete all required CNA skills
• Competency is verified through standardized checklists
• Students must pass skills before clinical participation
CLINICAL TRAINING PROCEDURES
• Conducted at CDPH-approved facilities
• Supervised by qualified instructors
• Daily evaluation of student performance
• Student-to-instructor ratios maintained per regulations
CPR/BLS REQUIREMENT
Students must obtain current BLS certification prior to clinical training.
• Not included in program hours
• Must be completed independently
DRESS CODE (CLINICAL & LAB)
Students must wear:
• Approved scrubs
• Closed-toe shoes
• ID badge
• Maintain professional hygiene and appearance
STUDENT CONDUCT POLICY
Students are expected to:
• Maintain professionalism
• Respect patients, staff, and peers
• Follow facility policies Violations may result in disciplinary action.
DISCIPLINARY ACTION / DISMISSAL
Grounds for dismissal include:
• Unsafe patient care
• Excessive absences
• Academic failure
• Unprofessional conduct All actions shall be documented.
GRIEVANCE PROCEDURE
Students may:
1. Submit complaints in writing
2. Receive review by administration
3. Receive timely resolution All grievances shall be documented.
WITHDRAWAL POLICY
Students may voluntarily withdraw.
The school shall:
• Document withdrawal
• Apply refund policy if applicable
HEALTH & SAFETY POLICY
The program shall:
• Maintain a safe environment
• Enforce infection control practices
• Ensure safe equipment use
INFECTION CONTROL POLICY
• Standard precautions are required
• Proper hand hygiene must be practiced
• PPE must be used appropriately
INCIDENT REPORTING POLICY
All accidents or injuries must be:
• Reported immediately
• Documented
• Reviewed by administration
EMERGENCY PROCEDURES
The school shall:
• Maintain evacuation plans
• Conduct emergency response protocols
• Ensure student awareness of procedures
CONFIDENTIALITY / HIPAA POLICY
Students must:
• Protect patient information
• Maintain confidentiality at all times
• Follow HIPAA guidelines. Violations may result in dismissal.
PROGRAM EVALUATION
The program shall:
• Review curriculum effectiveness
• Monitor student outcomes
• Implement improvements as needed
COMPLIANCE
East Bay CNA Academy complies with:
• California Department of Public Health (CDPH)
• Title 22 regulations • Applicable state and federal laws